Refund policy
Sordoe Inc. Return & Refund Policy
Last updated: May 15, 2025
We create each bottle of Sordoe Intention Water with deep intention and care. Because this product is used as part of personal ritual—and is considered a spiritual and energetic item—we ask that you purchase thoughtfully.
That said, we want you to feel confident in your experience with us. Here’s how we handle returns and refunds:
Returns
Due to the nature of our product, we do not accept returns on opened items.
If your item is unopened and you request a refund, we may ask that you return it to us.
If your order arrives damaged, defective, or incorrect, please reach out within 7 days of delivery. We will gladly offer a replacement or refund in such cases.
In most cases of damage or incorrect items, we do not require a return—but we do require a clear photo of the issue.
To request support, email us at abundance@sordoe.co with:
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Your order number
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A clear photo of the issue
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A short description of the problem
Refunds
If your product qualifies for a refund, we’ll notify you once we’ve reviewed your request. Refunds are processed to your original payment method within 5–10 business days, depending on your bank.
We are unable to refund:
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Shipping fees (unless the error was on our end)
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Orders reported more than 7 days after delivery
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Products that have been opened or used
Cancellations & Address Changes
We cannot guarantee changes or cancellations once your order is placed. However, if you email us at abundance@sordoe.co within 12 hours, we’ll do our best to make adjustments before your order is fulfilled.
Need help?
We’re here to support you. For any questions or concerns, please contact us at abundance@sordoe.co.